Shipping policy
Grelyss Shipping Policy
Built for Real Cleaning. Delivered with Care.
At Grelyss, we design durable cleaning tools for real homes — and we believe delivery should be just as reliable.
This Shipping Policy explains how we process, ship, and deliver Grelyss cleaning tools efficiently and responsibly.
Our Fulfillment Model
Direct-to-Consumer Efficiency
Grelyss operates as a modern direct-to-consumer cleaning tools brand.
To keep pricing fair and avoid unnecessary retail markups, we use a streamlined fulfillment network supported by trusted global manufacturing and logistics partners.
This model allows us to:
✔ Maintain strict quality control
✔ Reduce unnecessary warehouse transfers
✔ Keep product pricing competitive
✔ Minimize overhandling and packaging waste
Our focus is simple: durable cleaning tools delivered responsibly.
1. Order Processing & Shipping Fee
Order Processing Time
All Grelyss orders are carefully prepared to ensure accuracy and product protection.
Standard processing time: 2–4 business days
High-demand periods (holidays, promotions): up to 5 business days
Orders are processed Monday–Friday (excluding holidays).
Shipping Fee
• Free Shipping on orders over $29.97
• Flat $2.99 for orders under $29.97
• No hidden handling fees
2. Estimated Delivery Times
Delivery timelines vary by destination:
| Region | Estimated Delivery Time |
|---|---|
| United States | 10–15 business days |
| Canada / UK / Australia | 11–16 business days |
| Rest of World | 15–20 business days |
Please note:
-
Delivery times are estimates, not guarantees
-
Customs inspections or regional carrier delays may occasionally extend transit times
3. Order Tracking
Once your order ships, you will receive a confirmation email with tracking information.
Tracking details may take 1–3 business days to activate after shipment.
International tracking updates may appear less frequently — this is normal and does not indicate an issue.
Your order remains in transit through our logistics network.
4. Customs, Duties & Taxes
International orders ship under DDU (Delivered Duty Unpaid).
Any applicable import duties, VAT, or customs fees are the responsibility of the customer.
Grelyss is not responsible for delays caused by customs processing.
5. Order Changes & Cancellations
To ensure fast fulfillment:
Requests for changes or cancellations must be submitted within 12 hours of purchase
Once processing begins, orders cannot be modified or canceled.
Please contact us as soon as possible if adjustments are needed.
6. Lost or Damaged Shipments
We stand behind every Grelyss product.
Damaged Items
If your item arrives damaged:
• Email us within 72 hours of delivery
• Include clear photos of the product and packaging
We will arrange a replacement at no additional cost.
Lost Packages
If the shipping carrier confirms your order is lost in transit, we will send a replacement free of charge.
Customer Support
Questions about your order?
Our team is here to assist you.
The Grelyss Commitment
We build cleaning tools designed to last — and we deliver them with the same reliability.
Grelyss
Built for real cleaning.
Delivered responsibly.